Frequently asked questions

Quick answers to common questions. Follow the links for details.

#Do I need a subscription?

No. You can buy credit packs when you need them, and your credits never expire. VIP plans are optional: they add energy that refills every day. See Credits and pricing.

#How much is one credit?

About €0.01. The exact price in credits is shown on the button before you create anything.

#How do I get free credits?

New accounts get 60 free credits once the email is confirmed. Every day you can also top your free energy up to 20 with the daily button next to your balance, once per calendar day (UTC). Energy is spent before your credits and does not carry over to the next day.

#What happens if a generation fails?

Your credits are returned automatically. If only some of several images fail, only those are refunded. See Failed generations and refunds.

#How long does an image take?

Usually 10 to 40 seconds.

#Which model should I use?

Start with Nano Banana 2 (20 credits). It's fast and follows instructions well. See Choosing a model.

#Why can't I add a reference photo?

Only models marked Edit accept reference photos: Nano Banana 2, Nano Banana Pro and Nano Banana Lite. Switch to one of them.

#How do I put text on an image?

Use Nano Banana Pro, GPT Image 2 or Ideogram and put the exact words in quotes. See Complete prompting guide.

#Why does the same prompt give different results?

Each generation starts from a different random point. That's how you get variants. See How AI image generation works.

#How do I keep the same character in several images?

Use a reference image with a Nano Banana model. See Keeping a character consistent.

#Do I need to write prompts for Magic tools?

No. Upload a photo, pick options and press Create. See Magic tools.

#Why did the chat forget what I said earlier?

Only the most recent part of a conversation, about 16,000 characters, is sent to the model. Start a new chat for a new topic. See AI chat.

#How long can a film be?

The Final film block joins up to 12 clips. Tyzli Motion clips are 5 or 10 seconds each. See Tyzli Movies overview.

#Why are some video models "Coming soon"?

Kling 3.0 Pro, Veo 3.1 Fast, Seedance 2.0 Fast and Wan 2.5 are still being connected. Tyzli Motion is available now. See Camera movement.

#Who can see my images?

Only you. Files are stored on servers in the EU, and we don't use your uploads to train models. See Privacy and your files.

#Where do I download my work?

In the Library. Films download as MP4 from the Watch film player. See Library and downloads.

#Can I use photos of other people?

Only if you have the right to use them. Deceptive deepfakes of real people are not allowed. See Content rules.